Customer Success


We do not simply sell software, but would like to contribute to the sustainable success of your company with our solution. Tailored to your needs, we control the project management, accompany change processes, individualize our tool according to your wishes and train both managers and users. And if you have any questions, our support is always ready to listen.

Success Management

We do everything for your success: A dedicated contact person is available to advise you from requirements analysis and onboarding to regular calls and business reviews. Communication is transparent and structured via an individual kanban board.

Change Management

When introducing new processes and working methods, it is essential to take all employees with you on your chosen path. We support you in process analysis and optimization, structure mapping and increasing user acceptance.

Customizing

On request, we can individualize dirico.io according to your needs: We adjust the tool to your corporate design, configure control elements, adapt the structure of the platform, rename functional areas, create new workflows and integrate third-party tools.

Trainings

New software can only be used efficiently if the users have perfect mastery of it. We offer both admin and user training in your company and explain the functions of dirico.io using practical use cases.

Agile Project Management

We work agile: To realize your requirements as quickly as possible, we use agile methods such as PRINCE2, Scrum and Kanban, roll out three-week development sprints and, if necessary, support you with your internal project management.

Support

We won't let you down: You can reach our support via chat or mail and get professional answers to your questions. Our response time is less than 10 minutes on average. And on request we provide you with 24/7 support.

Convince Yourself

The test license is obligation-free and ends automatically.